The successful candidate will be responsible for creating an outstanding in-person customer experience and assisting our inside sales team in a fast-paced work environment. Our sales team assistants work face to face with our in-person customer pickup transactions and handle the experience from start to finish. This includes finding the correct part for the customers repair, price negotiation, pulling the part from our warehouses, cleaning and inspecting the part, and the final delivery to the customer.

This position requires a high attention to detail and advanced understanding of computers and technology. The potential candidate must be self-motivated with a goal-oriented focus.

Our Inside Sales Team Assistant plays a critical role in ensuring a positive customer experience. We pride ourselves on providing our customers with a quality part as described with the highest level of customer service. We offer a competitive compensation package and an excellent benefits package. Come join our exciting fast paced work environment!

Full-Time Hours are Monday – Friday. 1st Shift. No weekends!

About PAM's Auto

PAM's Auto is an automotive parts distributor specializing in recycled, new aftermarket, new surplus, and remanufactured parts. Recycling operations consist of processing vehicles that have been considered a total loss through an insurance claim. Our recycled inventory consists of late-model import and domestic car and truck parts. Our new aftermarket, new surplus, and remanufactured inventory consists of multiple part types from body panels to mechanical drivetrain.

PAM’s Auto is also the first automotive recycler in the nation to achieve the prestigious International Organization for Standardization (ISO) 9001:2015 certification covering our automotive parts distribution and automotive dismantling operations!

About ISO 9001:2015 Quality Management Systems: ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. ISO 9001 was first created in 1987 by the International Organization for Standardization (ISO), an international agency composed of the national standards bodies of more than 160 countries around the world. The current version of ISO 9001 was released in September 2015.

Position Requirements:

• Attention to Safety
• Must have High School Diploma or GED Equivalent
• Customer Service Experience
• Automotive Experience
• Extensive understanding of computers and technology
• Ability to multi-task
• Ability to type 35 words per minute
• Positive, Professional Attitude
• Attention do detail
• Team Player
• Current, valid MN driver's license

Benefits Package:

• Health Care Package
• Dental Package
• Vision Insurance
• $20,000 Life Insurance Policy with the option to purchase additional coverage
• Short Term Disability at no cost
• Long Term Disability at no cost
• Retirement Plan: 401K dollar for dollar match up to 4% of gross
• Financial Wellness Program
• Immediate Paid Holidays
• Nationwide Employee Discount Program
• Vacation Package

Main Tasks for the position:

• Provide a positive customer experience
• Ability to multi-task and time management skills
• Ability to work and relate to a wide variety of customers
• Maintain timely communication with customers
• Provide positive problem resolution with customers. Ensure accurate record of resolution
• Ensure customer order accuracy
• Correctly and Accurately Inspect parts
• Follow Safety Guidelines
• Be a team player
• Present Yourself in a Professional Manner

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.